We know waiting can be frustrating. Here are all the answers.
Frequently asked shipping questions
Quand vais-je recevoir ma commande ?
Quand vais-je recevoir ma commande ?
It all depends on your order date:
→ Ordered before 22/02 at 11:59pm:your parcel will ship no later than 5 March.
→ Ordered between 23/02 and 15/03:your parcel will ship no later than 15 March.
Once dispatched, allow3 to 8 working daysfor delivery, depending on your location. You'll receive an email with your tracking number as soon as it ships.
Why hasn't my order been dispatched yet?
Why hasn't my order been dispatched yet?
Luzyna is made in small batches, from plants harvested with the seasons. We don't overproduce and we don't stockpile — that's what guarantees the freshness and quality of every bottle.
If your order is marked "pre-order", it means your bottle is currently in production and will ship as soon as it's ready. We'll email you the moment your parcel leaves. Promise — it's worth the wait.
Comment suivre mon colis ?
Comment suivre mon colis ?
As soon as your order is dispatched, you receive an e-mail avec un lien de suivi. Remember to check your spam folder if you don't see it.
You can also track your order directly on our site: Suivre ma commande.
If you've received nothing 48 hours after the expected dispatch date, contact us — we'll check straight away.
Quels sont les frais de livraison ?
Quels sont les frais de livraison ?
La livraison est offerte dès 40€ d'achat (which covers the 90-day and 180-day bundles).
Where do you deliver?
Where do you deliver?
We deliver to the United Kingdom, Canada, Australia and New Zealand. Delivery times can vary from 3 to 8 working days depending on the destination. Shipping costs are calculated at checkout.
My tracking says "delivered" but I haven't received it
My tracking says "delivered" but I haven't received it
Don't panic. Sometimes the status updates before the actual delivery, or the parcel has been left with a neighbour or at a pickup point.
Check: your letterbox, your neighbours, and any delivery card left for you.
If after 48 hours you still have nothing, contact us via the form below. We'll open an investigation with the carrier and find a solution — that's our commitment.
Puis-je modifier ou annuler ma commande ?
Puis-je modifier ou annuler ma commande ?
If your order hasn't been dispatched yet, contact us quickly at contact@luzyna.store and we'll take care of it.
If it's already on its way, don't worry: you're covered by our 30-day money-back guarantee. On ne veut que des clientes satisfaites.
Et si le produit ne me convient pas ?
Et si le produit ne me convient pas ?
You have 30 days to try it. If you're not satisfied, we refund you in full — no questions, no justification needed. Just write to us at contact@luzyna.store
We'd rather have a refunded, happy customer than an unsatisfied one. It's as simple as that.